1-10 employees
A small dental practice with 3 staff members was losing $15,000 annually due to no-shows and last-minute cancellations. Manual phone reminders were time-consuming and often forgotten during busy periods.
Implemented an AI-powered SMS and email reminder system that automatically sends personalized appointment confirmations 48 hours and 24 hours before scheduled visits. The system uses natural language processing to handle patient responses like rescheduling requests.
Integrated Twilio AI Assistant with their existing practice management software. Set up automated workflows triggered by appointment bookings. Configured response templates for common patient queries. Training took 2 days, full deployment in 1 week.
Start with simple reminder templates before adding complex AI responses. Patients appreciated the personal touch of including dentist names in messages. SMS had 95% open rate vs 40% for email.
Initially tried to automate too many response types, which confused patients. Scaled back to handle only confirmations and simple rescheduling, with complex queries routed to staff.